If you need to request a return or exchange for an Aeros shower cubicle, part or accessory, use the form below to provide the information our team needs to review your request. You can contact us about items that arrived faulty, an incorrect item received, an order error, a change of mind or another return-related concern. Please include your invoice or order number, order date, shower model and a clear explanation of the issue so we can identify the purchase and assess the request accurately.

Supporting photographs, documents or other relevant files can help us understand the condition of the product and resolve your return or exchange enquiry more efficiently. Before submitting the form, check that your contact and order details are correct and provide as much useful information as possible. Submitting a request does not automatically confirm that a return, exchange or refund has been approved; our Australian customer-service team will review the information provided and contact you about the appropriate next steps.