Aeros Pty Ltd
ABN 55 102 859 978
Thank you for visiting and shopping at Aeros Pty Ltd. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent after placing your order. Please keep this confirmation as proof of your purchase.
2. Shipment Processing Time
For domestic Australian orders, processing time refers to the time it takes for us to prepare your order for shipping. After payment is authorised and verified, domestic orders are processed within 2–5 business days. We will contact you if there are any significant delays.
International shipping is available by quotation. International orders are office-arranged and cannot be completed through the standard Australian website checkout. Please contact Aeros to confirm product availability, pricing, freight, processing and delivery lead times before placing an international order.
3. Shipment Locations
3.1 Domestic and International
Aeros ships domestically throughout Australia, subject to available freight services. International shipping is available by quotation and must be arranged through the Aeros office. For assistance, visit our Customer Service page.
3.2 Shipping Restrictions
We ship to both residential and commercial addresses, subject to available freight services and suitable delivery access.
4. Shipment Rates and Delivery Estimates
We endeavour to get your order to you as soon as possible. Delivery estimates commence from dispatch rather than the date the order is placed. Estimated arrival dates are not guaranteed, and carrier operations, weather, public holidays, remote destinations and access conditions may affect delivery times.
4.1 Standard Shipping — Domestic Australia
Domestic Australian orders will generally arrive within 2–14 business days after processing. A business day means Monday to Friday, excluding public holidays. Orders are not normally shipped or delivered on weekends or public holidays. Products or parts may arrive in separate consignments.
Collection options: Customer pickup is available from the Melbourne warehouse. Customers may also choose to collect their order from available freight-company depots across Australia. Freight charges apply to depot deliveries, with freight pricing available through the relevant product page.
Commercial and trade deliveries: Trade and business delivery locations must have a suitable forklift available on site to unload shower cubicles and other palletised freight safely. Manual unloading of palletised shower-cubicle freight is not permitted under the applicable OH&S requirements. If a suitable forklift is not available, a tailgate delivery service must be arranged and the applicable tailgate charge will be added to the invoice.
5. Tracking Options
5.1 Domestic and International Tracking
All standard domestic Australian freight deliveries include tracking or consignment information. Tracking for international shipments depends on the freight arrangement and will be confirmed with the Aeros office when international shipping is organised.
6. International Customs, Duties and Taxes
International orders may be subject to import duties, taxes, customs fees and other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the Aeros product or freight price unless expressly stated otherwise.
Aeros does not control customs processing or charges imposed by overseas authorities. Customs clearance may also affect delivery times. Customers are responsible for confirming and meeting any applicable import and customs requirements in their destination country.
7. Damages
If there is any damage to the packaging on delivery, contact us immediately on (03) 9384 6776. Where possible, record visible damage on the delivery receipt or electronic proof of delivery and retain the packaging and affected components for assessment.
8. Missing or Delayed Deliveries
If your order has not arrived within the expected delivery period, first check the tracking or consignment information provided for your shipment. If the freight status is unclear or the shipment appears to be delayed or missing, contact Aeros with your order details so the delivery can be investigated with the freight provider.
9. Questions
If you have any questions about delivery or shipping, please visit our Customer Service page or contact us on (03) 9384 6776.