Common queries answered
Frequently asked Questions
When an order has been received and confirmed, it will be inspected packed and booked with the freight company within 48 hours.
Majority of items are sent with National freight companies, an online tracking link will be sent by email.
In the case the shipping provider does not have online tracking, a consignment number will be provided with contact details of the forwarder.
Either contact the office or fill in the form on this page.
Contact us immediately, once the item has arrived and it’s out for delivery, a redelivery charge will be required to the new address
Yes, we ship to anywhere in the world.
Local taxes and charges must be paid by the receiver, contact us for freight charges.
Spare parts are delivered using Australia post postal service.
Showers arrive on two pallets, receivers are required to assist drivers to unload and sign for deliveries.
In the instance drivers cannot make the delivery to your address, pick up will be required from the nearest depot.