Office hours Monday to Friday 8.00am - 5.00pm
Showroom by appointment
Online chat support 9.00am - 5.00pm 7 days a week

Customer Service

Customer Services

Whether you need assistance before purchasing or support after receiving your Aeros shower cubicle, our Customer Services team is here to help. Use the form below for questions about choosing a suitable shower model, product features, assembly and installation, plumbing requirements, delivery, replacement parts or general product information. Providing clear details about your enquiry will help us understand what you need and give you the most relevant assistance.

Existing Aeros customers can also use this page for after-sales support with their shower cubicle, including assembly questions, installation guidance, identifying compatible parts and accessories, or resolving product-related concerns. Select the enquiry type that best matches your question and include your shower model, order information, photographs or supporting files where relevant. The more information you provide, the easier it will be for our Australian customer-service team to review your enquiry and respond with useful guidance.

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.
Online tech support

We Offer Expert Tech Support 7 days a week

3 Year Warranty

On All parts for personal use

5 Year Warranty

On tapware for peace of mind

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