Terms of Service, Copyright & disclaimer, Privacy and Security, Delivery, Costs and Returns
This is the place to find information on how we deal the legal stuff and both before and after you place your order.
Trade marks and copyright
Copyright in the pages screens, information and material in their arrangement included in this Site is owned by or licensed to us unless otherwise noted. You may NOT imprint, copy, download or temporarily store extracts from our Site for your personal information or when using the Site. You must not alter anything. Any other use is prohibited unless you first get our written permission. In particular no one may use a part of our Site on any other website, or link any other website to our Site, without our prior written permission.
We are committed to protecting your privacy. We will not pass on any individual user details for third party use unless we have your prior consent.
As part of the free service you will get from Aeros Showers you will receive the occasional email from us [informational and promotional] if you have created a Aeros Showers account. If you do not wish to receive these emails you can stop them by deleting your account at any time. We do not retain any account information as a result of a deleted account.
Terms of Service:
Any changes we make to the terms and conditions will be reflected on this page.
When you register, you are registering as a personal user of aeros-showers.com.au Access to registration areas is via your email address or user name and password.
We allow you access to the registration areas of the site on the basis that:
(i) your email address and password are personal to you and may not be used by anyone else to access aeros-showers.com.au
(ii) you will not do anything which would assist anyone who is not a registered user to gain access to any registration area of aeros-showers.com.au
(iii) you do not maliciously create additional registration accounts for the purpose of abusing the functionality of the site, or other users; nor do you seek to pass yourself off as another user
(iv) you comply with these terms and conditions.
If, for any reason, we believe that you have not complied with these requirements, we may, at our discretion, cancel your access to the registration areas of aeros-showers.com.au immediately and without giving you any advance notice.
Delivery Information & Costs:
We endeavor to dispatch items within 24 - 48 hours. Items ordered on Saturday and Sunday are dispatched on the Monday.
We send goods to virtually any address in Australia, in some cases delivery may only be as far as a depot where the item would then need to be collected by yourself or an authorized person or carrier. You can also get your items delivered to a different address to that of the purchaser enabling delivery to home, work, relative or friend's address.
Delivery is made by various national freight companies. Postage and Packing within Australia is subject to the freight companies terms and conditions, items will only be delivered to kerbside or driveway, due to OH&S laws, drivers will only assist in the unloading of the items, they will not carry items inside, upstairs or apartments, Tailgate deliveries will incur a surcharge depending on freight company.
Returns and Cancellation Policy:
We accept the return or cancellations of items only if they are unopened and in their original condition. If you return goods, as detailed below, within 30 days of receipt, we will issue a full refund for the price you paid for the item minus a 25% re-stocking fee, (not including P&P). Damaged or missing packaging will incur a repackaging fee, pictures of returned item should be kept for your security in case damage is caused by freight company upon return.
Defective / Damaged items:
You can always return items if they are defective or damaged. We only accept returns of items that have been opened and found to be defective or damaged defective. We require notification no later than 30 days to start insurance claim process, any later than 30 days we will not be held responsible for any damages incurred.
To return an item:
Contact Aeros showers giving the reason for the return and any pictures that may assist us, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item to the address below.
The return address is:
Aeros Showers and Bathroom.
27 Trade Place
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.